Who is this suitable for?
Our mattress suitable for anyone who wants a better night’s sleep. Additionally those who suffer from chronic pain benefit greatly by being able to customise the bed to their personal needs.
How does this help with pain?
By rearranging the different density foam tablets inside your mattress or topper you can customise your bed to have support where it is needed and softer comfort elsewhere.
How will I know what combination of tablets to have?
With your order will come a leaflet with suggested setups for different types of pain. If you’re still unsure you can give the N:rem team a call and we’ll be happy to give you our expert advice.
How is reflex foam different to memory foam?
Reflex foam is different to memory foam in two main ways. Firstly Reflex Foam is much more responsive to your body meaning that it adjusts instantly to changes in your sleeping position at night allowing you to get a more comfortable nights sleep. Secondly compared to memory foam, Reflex Foam helps to keep you cooler at night, as it doesn’t heat up as much as standard memory foam mattresses.
Is your mattress foam only?
No, our mattress also benefits from a 2000 pocket sprung base for added comfort and support.
Do your mattresses contain any Latex?
No, our mattresses are completely Latex free.
How deep is the mattress?
Our mattress is 24.5cm deep.
Is this suitable for my partner who does not suffer with pain?
Yes, our beds are also suitable for non pain sufferers, and can be adjusted to any individual’s preferred set up.
Is there an upper weight limit on this mattress?
Yes, our manufacturer advises that this mattress is not suitable for users exceeding 18s stone.
Do I need a special bed base for this mattress?
No, our mattress will work on top of any standard base.
Do these work on adjustable/electric beds?
Yes our mattresses do work on adjustable beds.
Can you use electric blankets with this?
Yes it is fine to use an electric blanket with our mattress.
Is there anywhere to try the mattress first?
Unfortunately not as we sell online only to keep our prices down, however you can test the mattress in the comfort of your own home as part of the 100 night guarantee.
Are finance options available?
Yes we do offer monthly payment plans for our mattress. Our simple payment plan allows you to purchase the mattress from just £30.00 a month. The length of the plan depends on what size mattress you order: 18 monthly payments for a single; 28 monthly payments for a double; 31 monthly payments for a king; 33 monthly payments for a super king.
Is a credit check required?
Yes a credit check will be required if ordering a mattress on the payment plan.
I have poor credit; will I be eligible for finance?
We try to help all our customers with our finance plan, however we are unable to offer finance to any customer with any outstanding CCJs or IVAs.
Do I have to pay all the monthly payments before I receive my order?
No, as soon as you have completed your order we will arrange to send it out to you.
Am I able to try before I buy?
Yes, our mattress comes with a 100 night trial period to try in the comfort of your own home.
How will my order be delivered?
Your mattress will be delivered by two-man delivery, with instruction and set up advice, including mattress removal if chosen at checkout.
How long does delivery take?
We can deliver your mattress within 5-8 working days.
Do you deliver to Channel Islands, Scottish Highlands, and N. Ireland?
We do deliver to these areas, however may be slightly longer delivery date for mattresses.
How much does delivery cost?
Delivery is free of charge for all orders.
Am I eligible to return my order?
You can return your mattress at any point within the first 100 nights of delivery. All you need to do is contact us on firstname.lastname@example.org and we will arrange the collection and refund you on receipt of your return.